Pinnacle Terms & Conditions of Sale

1. Payment Terms

• Payment may be made by credit card or bank transfer
• Orders must be paid on a proforma basis or on account, subject to credit approval by the Company
• The Company reserves the right to amend or withdraw account terms at any time without notice
• Payment terms provided are final and must be strictly adhered to
• Account customers shall be charged interest on overdue payments at the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

2. Quotations and Pricing

• All written quotations are valid for 14 calendar days from the date of issue unless otherwise stated in writing
• Prices are exclusive of VAT unless expressly stated
• Prices do not include delivery charges unless specified

3. Design Responsibility and Bespoke Items

• For bespoke and custom-fabricated products, the Company shall manufacture in accordance with Customer-provided drawings or specifications
• The Company acts solely as a fabricator for the products based on the design specifications and drawings provided by our customers. We do not participate in the design, engineering, or development of the original product concept.
• Non-Involvement in Design: We do not assume any responsibility for the design of the products that we fabricate. Our role is confined to the manufacturing process, adhering to the specifications and materials provided by the client.
• Customer’s Design Verification: It is the sole responsibility of our customers to ensure that the design, drawings, and specifications they provide for fabrication are accurate, complete, and compliant with all applicable laws, regulations, and industry standards.
• Quality Control and Compliance: While we are committed to maintaining high standards of quality during the fabrication process, we do not verify or validate the design provided by our clients. Any design-related issues, errors, or defects in the final product resulting from the customers design will not be attributed to the Company
• Limited Warranty: Our warranty for the fabricated products extends only to the work and materials used in the manufacturing process. It does not cover any design-related aspects or any issues arising from the client's provided design
• Indemnification: Customers agree to indemnify, defend, and hold The Company harmless from any claims, damages, liabilities, or expenses arising from design-related issues, including but not limited to infringement of intellectual property rights, safety concerns, or non-compliance with regulations
• Updates: The Company reserves the right to modify or update this design responsibility waiver without prior notice. Any changes will be effective immediately upon posting on our website or providing the updated terms to the client
• By engaging with The Company for product fabrication services, the customer acknowledges and agrees to this design responsibility conditions
• Bespoke items are non-cancellable and non-returnable once manufacturing has commenced
• No refund will be issued for bespoke products unless manufacturing defects are identified

4. Delivery and Offloading

• Delivery is arranged through third-party logistics providers
• The Customer is required to inspect all goods upon receipt and notify the Company in writing within 24 hours of any damage or shortages
• The offloading of goods is the responsibility of the Customer and must be carried out using suitable means, as discussed and agreed at the time of ordering
• Lead times will be advised and agreed at the point of order and are subject to availability

5. Returns and Restocking

• Bespoke and custom-made products are non-returnable under any circumstances
• For stocked and listed HVAC supplies, returns will only be accepted if requested in writing, and subject to Company approval
• An administrative restocking charge of 20% of the net product value will be applied to all approved returns
• Returned goods must be in resalable condition and accompanied by the original invoice

6. Cancellations

• Orders for bespoke items may not be cancelled once the design has been approved, or manufacturing has started
• Cancellation of stock item orders may be accepted at the Company’s discretion and may be subject to administrative charges

7. Refunds and Payment Liability

• Refunds will only be issued where goods are proven to be defective and cannot be replaced or rectified
• In cases of cancellation or return, the Customer remains liable for payment in accordance with the original terms unless otherwise agreed in writing by the Company.

8. Dispute Resolution

• Any disputes arising under or in connection with these Terms shall first be attempted to be resolved through informal negotiation between the parties
• If resolution cannot be reached, the parties agree to refer the matter to mediation before commencing any formal legal proceedings
• These Terms shall be governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

For further details, please contact:
Pinnacle HVAC Solutions
033 0223 4190
sales@pinnaclehvacsolutions.co.uk